Policies | Terms & Conditions

Policies | Terms & Conditions

Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Victoria At Redcliffe Bed & Breakfast.

Making a reservation automatically accepts all the terms and conditions outlined hereunder. Victoria At Redcliffe ABN: 16 979 720 418 (Victoria At Redcliffe Bed & Breakfast) reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is May 2015.

ADVANCED RESERVATIONS

Victoria At Redcliffe Bed & Breakfast will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible; however no rates and availability will be guaranteed and confirmed. Victoria At Redcliffe Bed & Breakfast reserves the right to cancel or amend (with reasonable notice) any reservations made beyond this period.


ROOM DAMAGE

The guest who registers at check-in/arrival will be held accountable for any damage to the room and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival. Loss or damage keys will incur a $50 surcharge.


ROOM TYPES AND ALLOCATION

Rooms reserved in each reservation are guaranteed, specific room numbers (within the type reserved) are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. In extreme cases Victoria At Redcliffe Bed & Breakfast will relocate guests to a nearby room or hotel of similar standard (including transportation) or alternatively offer a full refund.


ARRIVAL / DEPARTURE

Check-in/arrival time is between 14:00 (2:00PM) to 18:00 (6:00PM), for any time beyond 9pm up til midnight, after which time we do not accept check-ins and that day’s reservation is forfeit. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out/departure time is prior to 10:00 (10:00AM) – late check-out after this time may incur an extra night’s charge.


BEDDING REQUESTS

All our rooms are equipped with queen beds in each bedroom.


CANCELLATIONS

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, 14 days prior to arrival. If the guest does not arrive by 11PM (23:00) on the arrival date without alerting the Bed & Breakfast, the reservation will be released and 100% of accommodation will be charged. Any pre-payments (if any) will also be forfeited. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.


CAR PARKING

Parking for visitors are next to the main entrance gate, which located at “Hibiscus Avenue”, corner Victoria Avenue. You agree to enter the car park at your own risk. Victoria At Redcliffe Bed & Breakfast does not accept any responsibility for damages or loss to your property or property belonging to someone else.


AMENITIES AND PERSONAL COMFORTS

The following amenities are included in all rooms (variations may apply and brands are subject to change):

· bedding linen, blankets and pillows

· bathroom amenities including; All-one shampoo & body wash and soap.


BREAKFAST

Victoria At Redcliffe Bed & Breakfast serve breakfast each morning in the dining room from 7:30am – 08:30am, hot breakfast with surcharge. We can accommodate special dietary needs with advance notice.


CREDIT CARD AUTHORISATION

A credit card pre-authorisation may be required at check-in/arrival to cover incidental items. We may pre-authorise a credit card for any charges we deem appropriate to incidental charges that may be applicable based on the length of stay and room type. Please ensure you have sufficient funds to cover additional incidentals for this purpose.


CREDIT CARD SURCHARGE

A non-refundable credit card surcharge of 1.5% applies when paying with a credit card. There will be no surcharge when paying with cash or EFTPOS (savings).


EVICTION OF A GUEST

Victoria At Redcliffe Bed & Breakfast may evict a guest or visitors without warning. Guests who are evicted from a Victoria At Redcliffe Bed & Breakfast will be blacklisted from Victoria At Redcliffe Bed & Breakfast and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;

· Intoxication and unsavoury behaviour

· Overcrowding – when the number of persons in the room exceeds the capacity(see maximum capacity per room table)

· Physical or verbal assault towards Bed & Breakfast representatives, residents or other guests

· Wilful damage to Victoria At Redcliffe Bed & Breakfast property

· Any incident for which the police need to be called onto the premises

· Any behaviour posing a safety threat to others

· Ignoring advice to reduce excessive noise (music or other noise)

· Smoking within the room (a cleaning and deodorizing fine will also apply)


FAILURE TO PAY

In the event that a guest fails to pay immediately upon demand any amount owing to Victoria At Redcliffe Bed & Breakfast, pursuant to the reservation and accommodation (including but not limited to telephone charges, room damage and cleaning fees), Victoria At Redcliffe Bed & Breakfast reserves the right to deny access to the guest and ask that they vacate the premises.


FORCE MAJEURE

Guests and Bed & Breakfast representatives of Victoria At Redcliffe Bed & Breakfast are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.


GROUP RESERVATIONS

More than TWO (2) reservations made by a single person or separate reservations made by a number of guests travelling together is considered by Victoria At Redcliffe Bed & Breakfast as a group. Any group reservations made via our reservation contact centre and via any form of online distribution (such as our website or a third party website) may be cancelled and a group proposal will be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation agreement (if applicable). This policy also applies to a travel agent via their system.


GUEST COURTESY

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all rooms by 18:00 (6PM) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.


HOUSEKEEPING SERVICING

Housekeeping servicing applied during the stay dates is communicated during the reservation process. Our standard housekeeping service is as follows: Every day we will make the beds, replace used towels and replenish bathroom amenities. For stays longer than 4-nights, the room will be fully cleaned twice every three (3) days. For some discounted rates, extended stay reservations (21+ nights), international tour groups and wholesalers, student and other groups a weekly housekeeping service may apply. This comprises of one (1) full clean once every seven (7) days with no housekeeping service on any other days. Additional full servicing outside the normal cycle can be arranged at an extra cost when required. Housekeeping is able to supply additional amenities at any time upon request.


HOW TO RESERVE

Reservations can be made online at third party (Booking.com, Agoda, Airbnb, TripAdvisor) or by calling +61 3283 6904. For further information please contact either the Victoria At Redcliffe Bed & Breakfast direct or our reservation contact centre. Alternatively all travel agents have access to all our rooms via their travel agency systems.


INTERNET

Complimentary unlimited internet is available Victoria At Redcliffe Bed & Breakfast.


LIMIT OF LIABILITY

We do our best to ensure your reservation arrangements are satisfactory, however Victoria At Redcliffe Bed & Breakfast does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.


MAXIMUM CAPACITY PER ROOM

Victoria At Redcliffe Bed & Breakfast adheres to the following maximum room capacities at all times: All rooms are TWO (2) people maximum occupancy and the accommodation is for guests only.


MINIMUM LENGTH OF STAY

A minimum length of stay may apply during high demand or special event periods, as determined by Victoria At Redcliffe Bed & Breakfast. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and/or deposits.


PAYMENT

Payment for entire stay plus any incidentals is required at check-in/arrival. For high demand periods and special events, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept Visa, MasterCard, American Express. All amounts are charged in $AU (Australian dollars). Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. A 1.5% non-refundable credit card surcharge applies to all credit cards. We also accept cash in $AU (Australian dollars) and electronic funds transfer at point of sale (EFTPOS) directly at the Victoria At Redcliffe Bed & Breakfast.


PET POLICY

Victoria At Redcliffe Bed & Breakfast does not permit pets at any locations. If have an animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.


CHILDREN POLICY / UNACCOMPANIED MINOR/S

A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. Victoria At Redcliffe Bed & Breakfast is not suitable or safe for children as we cannot accept any responsibility for injury caused by an unsupervised minor staying in Victoria At Redcliffe Bed & Breakfast, nor can we provide the service of supervising and caring for a minor during their stay. Any guest choose to arrive with a child you will be in breech of our policies and be turned away. You will forfeit your deposit and owe for your entire reservation.

Please contact us before booking, thank you very much: info@victoriaatredcliffe.com.au


PHOTOGRAPHS AND DESCRIPTIONS

Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, whom will assist your decision making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual rooms occupied may vary in decor and inclusions from those shown in photographs.


PHOTO IDENTIFICATION

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in/arrival. This is required in order to verify your identity for Victoria At Redcliffe Bed & Breakfast security purposes and to protect the credit cardholder. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.


RATES

All rates are quoted in AU$ (Australian dollars) and are per room per night. Rates within reservations that have a valid confirmation by Victoria At Redcliffe Bed & Breakfast will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Victoria At Redcliffe Bed & Breakfast and therefore subject to change. Victoria At Redcliffe Bed & Breakfast reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.


RIGHT OF ENTRY

In the event that the Victoria At Redcliffe Bed & Breakfast has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the room may be entered by a Bed & Breakfast representative to ensure the safety and comfort of all guests is in order.


RIGHT TO REFUSE ENTRY

Victoria At Redcliffe Bed & Breakfast reserves the right to refuse a guest entry to the Victoria At Redcliffe Bed & Breakfast or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the Victoria At Redcliffe Bed & Breakfast.


RUBBISH REMOVAL

A rubbish (trash) bin is provided on each room for the removal of rubbish (trash) from the room. All guests are responsible for the removal of their own rubbish (trash) on a daily basis. Bags are provided in each room for this purpose and additional bags are available upon request to housekeeping.


SECURITY AND LOSS PREVENTION

Victoria At Redcliffe Bed & Breakfast are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Victoria At Redcliffe Bed & Breakfast takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.


SMOKING POLICY

Victoria At Redcliffe Bed & Breakfast are non-smoking and smoking in the room is not permitted. Fines will apply to guests who do not adhere to this policy. Evidence of smoking in the house will result in a $250 cleaning fee.


TRAVEL INSURANCE

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.


SILENT BOOKINGS

Also referred to as “incognito bookings” are unable to be accepted. Valid photo identification is required upon arrival and our system must be able to reference correctly all guests within our hotels. Guest information is kept secure for post stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot actioned and understand that you may choose alternate accommodation where your request can be meet.


ANTI-DISCRIMINATION POLICY

Victoria At Redcliffe Bed & Breakfast welcomes all responsible guests regardless of their race, religion, ethnic origin, marital status, sexual orientation, gender identity, or gender expression. We encourage our guests to be comfortable and be themselves here. There will be no covert or overt effort to impose any personal religious, political, or social convictions on any of our guests or create an environment where personal convictions may feel unwelcome. We are grateful for and honor all those we are privileged to host, and ask that all our guests show respect and courtesy to one another.